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Q Customer feedback processing
A We highly value every customer's feedback, which is an important basis for improving products and services and enhancing customer satisfaction. We analyze and investigate customer feedback needs and build solutions. After the problem is solved, follow up with the customer to check whether the customer is satisfied with the solution. At the same time, the processing process and results are evaluated, lessons learned and continuous improvement of our customer feedback handling mechanism.
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Q Staff training
A We train our employees regularly. The purpose is to improve the working ability of employees, improve the efficiency of team collaboration, reduce the error rate in production, master product knowledge, can better serve customers in the work, but also to achieve the common development of enterprises and employees, enhance the competitiveness of enterprises.
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Q Rich experience
A Our company was founded in 1994 and has extensive experience in the industry. In terms of customer service, we are well aware of the different needs of different customers, and can provide personalized solutions according to the characteristics of customers, provide quality services, and establish long-term cooperative relations.
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Q Production Quality Control
A We pay attention to the quality of products, and constantly improve the performance of products. Under the standardized system, every step of production has been strictly inspected, and is committed to providing customers with high quality and reliable products, so that customers can rest assured and satisfied.
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Q Company excellent strength
A Disen was founded in 1994, has a wealth of industry experience, quality products and services, good corporate reputation. The company always adhere to the customer as the center, strict control of product quality. With excellent product quality, excellent service and honest and trustworthy business philosophy, we have established a good reputation in the industry.
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Q Why is your price higher than others?
A Because our products are developed with high quality materials and precise digital programming. After testing to ensure that there are no errors before shipping, you can rest assured of product quality, we will also provide teaching services and after-sales service.
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Q Can we send our technician to your factory for training?
A Yes, you are warmly welcomed to visit us for free training. We can send engineers to install the machine overseas also.
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Q Once there is something need to replace, what can I do?
A We are factory, all spare parts are available, can be delivered to user's office by DHL. Besides, we suggest users order common spare parts for long time maintenance and fast replacement.
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Q If I have some technical problem, how can you help us to solve it?
A Professional engineers team for technical support and solutions More than 29 years rich experience,One to one professional technical operation free training.Detailed description, photos or video will help our technician analyze the problem and give solutions accordingly.
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Q What payment methods are supported?
A Payment methods are Alibaba, T/T, D/P, Western Union, Credit Card, etc.
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Q Can you print my own logo on the products?
A Yes ,we can make your own design or put your logo on the product ,please send your design or inquiry to our email ( Whatsapp or Skype ),but also the packing design and other OEM services are available.
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Q What is the Minimum Order Quantity(MOQ)?
A No quantity limited, Sample order or small order is acceptable.
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Q Can I get a free sample for a testing?
A Sure, you can send us the photo you want to print, we will test it for you and take photos and videos for your reference, if you want to see it, just pay the shipping cost is ok.
